Play Fallsview is a bookmaker that was established in 2022. It is operated by Mohegan Gaming & Entertainment (MGE). Play Fallviews holds a valid operating license from the Alcohol and Gaming Commission of Ontario (AGCO), and it is one of the few bookmakers that was created to exclusively serve Canadian Punters.
In this review, weâll be taking you through the various features of this bookmaker’s sportsbook, how it appeals to Canadian punters, and youâll also be getting professional tips to help you make better betting decisions.
We did a safety check for Play Fallsview, and what we checked for was SSL encryption. From our research, we found that Play Fallview uses SSL encryption to keep users’ data safe. During registration, verification, and payment, some sensitive information will be requested; you can go ahead and provide it. Thereâs nothing to worry about.
Because Canadian gambling laws forbid us from publicly advertising bookmaker bonuses, weâre not able to openly state the bonuses youâll find on the Play Fallsview site. If you want to know about the bonuses available on Play Fallsviews sportsbook, you can check the promotion page thatâs at the top of the homepage.
To complete registration on Play Fallsview, you need about 5 minutes. Hereâs what you need to know about the registration.
When you visit the Play Fallsview site, youâll see an interface that looks just like this. Just at the top is the âJoin Nowâ button; click on it and youâll be taken to the registration page.
On the first stage of the registration, youâll be asked to fill in your email address, create a password, and confirm it. Thereâs a format, follow it and complete. Accept the terms without clicking the âI am creating this account on behalf of another person/partyâ because if you do, you wonât be able to continue with the registration.
Once completed, click on continue.
The next page is where most of the questions are asked. Youâll be asked to input your Full name, address, date of birth, and answer 2 security questions. Only select questions you know you can remember. Once that is completed, fill in your employment details and scroll down.
Before you move to the verification page, youâll be asked to accept some terms. Some of the terms are mandatory while others are not. You can click the mandatory terms and the non-mandatory ones you feel you can abide by, and continue.
Before you can complete your registration, you need to verify your account with a valid government ID. You can do that right from your phone.
You can only make payment via 3 methods on Play Fallsview. Letâs take a look at these payment methods, their various limits, and their processing time:
The payment methods are somewhat limited, but still some of the most reliable youâll find in Ontario. There arenât many options to select from. All the deposits are processed instantly, but for withdrawals, the time varies. If you want to get your money faster, we recommend you use the Interac payment option.
On Play Fallsview, you can make a minimum deposit of $10CAD, and withdrawals are also a minimum of $10CAD. The maximum you can deposit and withdraw on this bookmaker daily is capped at $10,000CAD, but you can set a limit on your account. Play Fallsview allows users to place a bet of 1 cent. The limits on this bookmaker are reasonable and mostly what youâll find on most bookmakers in Ontario.
You can find these sports on the left part of the sports homepage. If youâre new and unsure of which sport to start with, we recommend checking out Football (Premier League, Champions League), Basketball (NBA, NCAAB, and NCAAW), and Hockey (NHL).
Play Fallsview’s live betting section appears to be basic and covers fewer sports compared to competitors. In the live betting section, youâll only find sports like Soccer and Hockey. The betting market thatâs covered in the in-play betting section for soccer includes Both Teams To Score, Double Chance, Half Time, and Total Goals markets.
The tools available include Bet Builder and cash out. If you prefer watching matches live or tracking live matches while placing live bets, this bookmaker doesnât have live streams or live stats. Itâs the kind of bookmaker thatâs recommended for beginner players. More advanced bettors who like robust in-play betting markets and tools may not find this bookmaker comprehensive enough.
Play Fallsviewâs casino games are from some of the industryâs top providers like NetEnt, Evolution, IGT, Big Time Gaming, Red Tiger, and Inspired. The game providers already say a lot about the quality of games available. If youâre a casino game player, thereâs something for you there.
Play Fallsview has a dedicated mobile app where you can access both the casino and sportsbook of the bookmaker. The app is available for download on Android and iOS devices. At the time of this review, the app has had over 50k downloads on the Google Play Store alone. The rating on Google Play Store is 4.3 stars by over 200 people, while the App Store app is rated 4.0 stars by over 350 individuals.
The app also contains bet builder and cashout features. Thereâs literally nothing you can do with the website that cannot be done on the app version. The app is modern, intuitive, and user-friendly. We recommend it over the website version.
For all our reviews, we like to check how competitive the odds offered by bookmakers are. For the Play Fallsview sportsbook, we took samples from Basketball (NBA), Soccer (Premier League), and American Football (NFL). The result of our competitiveness test is as follows:
The interpretation of this is that the odds offered by PlayFallsview are very competitive. Meaning that youâre at an advantage, and when you bet on these markets, your winnings are maximized. Because of how competitive the odds are, we recommend betting with this bookmaker.
When you check the support page of Play Fallsview, youâll see 2 support channels. Thereâs the live chat support and email support. The live chat support is the fastest method on the site, and it has an FAQ section built into it, so when you search relevant topics, itâll bring out answers. If the chatbot FAQ isnât able to provide you with the answer or a solution, you can prompt it to transfer you to a customer support agent.
To get help from an agent, you need to provide the agent with your full name, email, and phone number. You can access the live chat agent within 2 minutes, even if youâre not logged into your account. The email support, on the other hand, takes a few hours to respond to inquiries and complaints, which is typical of most email support. Play Fallsview has 2 email support, the first (support@playfallsview.com) is for general inquiries, while the other (complaints@playfallsview.com) is for lodging complaints.
If you have urgent inquiries, we recommend you use the live chat bots; itâs faster. But for issues related to payment and verification, you should make use of email support. You can access customer support in English language. Aside from the FAQ section thatâs integrated into the chatbot, Play Fallsview has a special FAQ section where lots of issues are addressed. You may want to check it out before considering using other support channels. Hereâs a breakdown of the support channels:
At the time of this review, Play Fallsview had not yet won any award or recognition in the iGaming space. But this may count, we checked if the mother company, which is the Fallview Casino Resort brand, has won any awards and found that theyâve won multiple awards between 2018 and 2023. One of the most notable awards they won was for their OLG Stage at Fallsview Casino, which was ranked #1 in Canada and among the top venues globally by Billboard Magazine in 2023.
Play Fallsview is dominated by a blue, grey, and white interface that makes it look modern. The site load time is a bit slow, but the menus are well arranged. You can easily find sports on the left-hand side, and the betslip only pops up when youâre ready to place a bet. The bookmaker has a general search button that you can use to search for competitions, teams, events, and it even works for the casino section. The live betting section is too basic, and it lacks many features like live stats and live streaming. The live betting section only supports Hockey and Snooker sports. The site is basically built for pre-match betting because the pre-match betting section is robust.
We didnât encounter any issues during registration; as a matter of fact, the registration process is just 2 pages and can be completed within 5 minutes. One thing about this bookmaker is that you cannot sign in without your location being on. If you try signing in without turning on your location, youâll be logged out immediately, which we see as a downside of this bookmaker. From what weâve experienced, this bookmaker is best for beginner players and players who want to enjoy competitive odds on sports. Other than that, more advanced players may not find what they need on this bookmaker, especially when it has to do with live betting.
AGCO mandates that every licensed bookmaker in Canada has responsible gambling tools and links available to keep punters safe. In accordance with that, we checked if Play Fallsview has this in place, and we found exactly what we were looking for. Play Fallsview has a robust responsible gambling page where you can access responsible gambling tools. Here are some of the tools youâll find on the responsible gambling page of Play Fallsview.
In addition to the tools that they provide, Play Fallsview also has links to organizations that are responsible for helping players struggling with gambling addiction get back on their feet. These organizations have many trained professionals with track records of providing help for punters who have had issues with gambling.
If you ever feel you are in need of this service, then itâs probably time to contact them. An example of this service provider is ConnexOntario, and if you donât know how to contact them, you just just reach Play Fallsview customer support for help, and theyâll help you get the help you need. Remember to stay safe while you gamble, and donât forget to use a responsible gambling tool when needed.
